Shipping policy
SHIPPING POLICY
Last Updated: August 26, 2026
Thank you for shopping with Beru Glow. We are committed to providing a clear, reliable, and transparent shipping experience. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, shipping charges, tracking information, and procedures for delayed, lost, damaged, or incorrectly addressed shipments.
By placing an order with Beru Glow, you acknowledge that you have reviewed the shipping information provided at checkout and in this Shipping Policy.
1. Shipping Destinations
Beru Glow currently ships to eligible addresses within the United States.
Shipping availability and available delivery methods may vary depending on the destination, product, order size, carrier availability, and other logistical factors.
At this time, we do not guarantee delivery to P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, or other locations that are not accepted by the carrier selected for an order.
If a shipping method is available for your address, the applicable options and charges will be displayed at checkout.
2. Order Processing Time
Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been authorized.
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time is separate from shipping or transit time.
During periods of unusually high order volume, promotional events, product launches, holidays, severe weather, carrier disruptions, or other circumstances beyond our reasonable control, processing may take longer.
If we become aware that we cannot ship your order within the timeframe communicated to you, we will notify you and provide available options in accordance with applicable U.S. law.
3. U.S. Shipping Rates and Options
Beru Glow currently offers the following shipping options for eligible orders within the United States:
Express Shipping: $15.00
Standard Shipping — Orders $70.00 and up: FREE
Standard Shipping — Orders $0.00–$69.99: $8.00
Shipping options and applicable charges are displayed at checkout before payment is completed.
Free Standard Shipping applies to eligible orders with an order subtotal of $70.00 or more.
The order subtotal used to determine free-shipping eligibility is generally calculated after discounts and before applicable taxes, unless otherwise stated at checkout or as part of a specific promotion.
Beru Glow may occasionally offer promotional free shipping or other shipping discounts. Any additional terms or eligibility requirements will be displayed with the applicable promotion.
If the shipping rate displayed at checkout differs from the general rates shown in this policy because of a promotion, shipping restriction, address issue, or other disclosed condition, the rate displayed at checkout will apply.
4. Estimated Delivery Time
For most eligible U.S. orders, customers should generally allow:
Processing Time: 1–3 business days
Standard Shipping Transit Time: approximately 3–7 business days
Express Shipping Transit Time: approximately 1–3 business days
Estimated total delivery time is therefore generally:
Standard Shipping: approximately 4–10 business days
Express Shipping: approximately 2–6 business days
Estimated transit time begins after your order has been processed and transferred to the shipping carrier.
These timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise at checkout.
Delivery times may be affected by destination, carrier network conditions, severe weather, natural disasters, holidays, peak shipping periods, transportation interruptions, incorrect or incomplete addresses, or other circumstances outside our reasonable control.
5. Shipping Carriers
Depending on the destination, package size, product type, carrier availability, and fulfillment requirements, Beru Glow may use recognized shipping carriers or logistics providers.
The carrier assigned to your order may vary.
Where available, carrier and tracking information will be provided after your order has shipped.
6. Order Tracking
Once your order has shipped, you will generally receive a shipping confirmation containing tracking information at the email address or other contact method provided during checkout.
Please allow up to 48 hours after receiving your tracking number for tracking information to become available or update within the carrier's system.
If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us at:
support@beruglow.com
Please include your order number and the email address used to place the order so we can assist you.
7. Shipping Delays
Delivery estimates provided by Beru Glow or displayed at checkout are estimates unless expressly identified as guaranteed.
If we are unable to ship an order within the timeframe we represented when the order was placed, we will provide notice of the delay as required by applicable law.
Where applicable, customers will be given the opportunity to:
consent to the revised shipping timeframe; or
cancel the affected order and receive a prompt refund as required by applicable law.
If we determine that we cannot fulfill an order, we may cancel the order and issue the appropriate refund.
Nothing in this Shipping Policy is intended to limit any rights available to customers under applicable federal or state consumer protection laws.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP Code
If you discover an error in your shipping address, contact us as soon as possible at support@beruglow.com.
We will make reasonable efforts to assist with an address correction before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.
If an order is returned to us because of an incorrect, incomplete, undeliverable, or refused address, please contact our support team. Any available reshipment options and applicable shipping charges will be communicated to you before the package is resent.
9. Lost Packages
If tracking indicates that your package has not been delivered within the expected timeframe, please:
Check the tracking information provided by the carrier.
Confirm that the shipping address on your order is correct.
Check around the delivery location and with household members, neighbors, building management, or mailroom personnel where appropriate.
Contact the shipping carrier if additional delivery information is available.
Contact Beru Glow at support@beruglow.com if the package still cannot be located.
We will review the available tracking and shipment information and assist with the appropriate next steps.
Nothing in this section limits any rights you may have under applicable law for merchandise that was not delivered.
10. Packages Marked "Delivered"
If carrier tracking shows that an order was delivered but you cannot locate the package, please first check the delivery location, mailbox, surrounding property, household members, neighbors, building management, or mailroom, as applicable.
You may also contact the carrier for additional delivery information.
If the package remains missing, contact us at support@beruglow.com with your order number so we can review the shipment information and assist you.
11. Damaged Packages or Products
If your order arrives damaged, please contact us as soon as reasonably possible at:
support@beruglow.com
Please provide:
Your order number
A description of the issue
Clear photographs of the damaged product
Clear photographs of the shipping packaging, where available
We will review the information and determine the appropriate resolution in accordance with our applicable Return and Refund Policy and applicable consumer protection requirements.
Please retain the product and original packaging until your request has been reviewed, as they may be required for a carrier claim.
12. Missing or Incorrect Items
Please inspect your order after delivery.
If an item is missing or you received an item different from what you ordered, contact us at support@beruglow.com with your order number and details of the issue.
After verification, we will work with you toward an appropriate resolution.
13. Order Changes and Cancellations
We begin processing orders as quickly as possible.
If you need to change or cancel an order, contact us immediately at:
support@beruglow.com
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be modified or canceled after it has entered fulfillment or has been shipped.
Once an order has shipped, any applicable return request will be handled according to our Return and Refund Policy.
This provision does not affect cancellation or refund rights that may apply under federal or state law.
14. Refused and Undeliverable Shipments
Packages may be returned to us by a carrier because of circumstances including:
Incorrect or incomplete addresses
Invalid addresses
Repeated unsuccessful delivery attempts
Failure to collect a package
Refusal of delivery
If a shipment is returned to us, please contact support@beruglow.com.
We will review the circumstances and provide the available refund or reshipment options.
Additional shipping charges may apply to customer-requested reshipments when permitted by applicable law.
15. Shipping Fees and Refunds
Shipping charges that have already been incurred are generally non-refundable once an order has been shipped, except where otherwise required by applicable law or where Beru Glow determines that a shipping refund is appropriate.
If an order is canceled before shipment and the customer is entitled to a refund, any applicable shipping charges paid for that order will be handled in accordance with our Return and Refund Policy and applicable law.
16. Taxes
Applicable sales taxes are calculated and collected at checkout when required by law.
The amount of tax charged may depend on the customer's shipping destination, products purchased, and applicable state and local tax requirements.
17. Holiday and Carrier Delays
Shipping carriers may experience increased volume and longer delivery times during holidays, major sales events, severe weather, natural disasters, transportation disruptions, or other exceptional circumstances.
These events may cause delivery to take longer than the estimates provided above.
When we become aware of a material fulfillment delay affecting your order, we will communicate with you as appropriate and comply with applicable U.S. requirements concerning delayed shipments.
18. Changes to This Shipping Policy
Beru Glow reserves the right to update or modify this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, rates, business operations, or applicable legal requirements.
The updated policy will be posted on our website with a revised Last Updated date.
Changes will not retroactively reduce rights that customers have under applicable law.
19. Contact Us
If you have questions regarding shipping, delivery, tracking, or an order, please contact us:
Beru Glow
10430 Dove Chase Cir
Louisville, KY 40299
United States
Email: support@beruglow.com
Phone: (502) 648-3433